Duties and Responsibilities
· Greet customers and take their order or request quickly and in a positive manner.
· Accommodate special seating requests for guests whenever possible. Inspect table for proper presentation and completeness.
· Memorize the entire menu and ingredients of all products
· Maintain dining room (clear tables, restock condiments, napkins, clean spills and empty trash as needed)
· Inform guests of specials and menu changes.
· Make recommendations you genuinely feel your guests will enjoy.
· Answer questions about our food, beverages and other restaurant functions and services.
· Take food and beverage orders from guests, enter orders in our point-of-sale (POS) system and write a ticket, which relays orders to the kitchen and bar. (Cashier only)
· Operate the register system (Cashier only)
· Answer phone and package takeout orders
· Build and deliver all orders according to Caffe Firenzo Procedures
· Deliver food and beverages from kitchen and bar to guests in a timely manner
· Maintain all bathrooms (stock towels, soaps, clean floor, sink and toilet)
· Maintain bar stations to Caffe Firenzo standards
· Maintain cleanliness in all areas of the bar including counters, sinks, utensils, shelves, and storage areas.
· Prep and portion bar items according to prep lists
· Report all equipment problems and bar maintenance issues to supervisor or manager ASAP
· Ordering, restocking and replenishment of bar inventory and supplies
· Prepare and serve drinks consistent with the shop’s standard drink recipes
· Learn names and personally recognize our regulars
· Clean inside and outside of windows
· Sweep walkways
· Perform daily cleaning chores
· Organize and maintain storage facilities
· Clean and sanitize dishes
· Assist kitchen in major prep and cleaning
· Perform side work at the start and end of each shift as required by service station assignment
· Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.
· Prepare final bill, present check to guest, accept payment, process credit card charges, or make change (if applicable)
· Be ready and willing to assist co-workers as situations arise
· Clean and bus tables
· Thank guests for their visit and invite them to return
· Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the general manager, operations manager or immediate supervisor.
· Report to work on time and in proper uniform.
· Perform other duties as instructed by your manager.
Cashier / Barista / Server
Qualifications
· Must be able to speak, read, write and understand the primary language(s) of the work location.
· Possess basic math skills and have the ability to handle money and operate a cash register
· Be able to work in a standing position for long periods of time
· Previous food service experience preferred
· Be physically able to life, reach, bend and stoop
· Be able to safely lift and easily maneuver trays of food frequently weighing up to 20 to 25 pounds
· Computer skills, preferable PC, desirable (mandatory for cashiers)
· Must have a basic knowledge of dining room and service procedures and functions.
· Requirements for Application - Application Form or Resume
Company: Caffe Firenzo
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