Freshly established this year of 2013, President/Founder Jose Manuel Lagdameo had a vision of establishing a business center that provided top quality services to its clients- whether local or global. After years of hard work and dedication, the realization of that dream has finally materialized and made come true in the city of Davao, Philippines.
The company is in need of Coach |
Assistant Team Leader
Job Description:
·
Manage day to day team performance; address
operational and/or administrative concerns real time as they arise; assist
agents with technical or procedural concerns
·
Coach agents on behaviour that affect overall
performance; identify performance gaps, formulate, implement and monitor action
plans to ensure success
·
Monitor DTR, document infractions and implement
corrective actions as necessary.
·
Monitor Agent activity through CMS (Call
Management System) and ensure handle time and after call work are within
acceptable limits;
·
Create and implement rewards program aimed to
motivate and recognize achievement
Requirements:
·
Candidate must possess a Bachelor’s/College
Degree, any field.
·
At least 1 year of working experience in BPO as
a Team lead or Supervisor.
·
Previous outbound telesales/telemarketing
required (1-4 Year experience)
·
Excellent English communication skills including
outbound calling, negotiation and closing skills
·
Professional demeanor, appearance, and dress
·
Must be flexible and dependable regarding work
schedule
·
Ability to adapt to a fast-paced and changing
work environment
·
Must be at least 23 years old or older
·
Applicants must be willing to work in Davao City
·
Willing to start immediately
Ways to apply!
1. Send your resumes to careers@kapaserv.com
2. Send SMS: POSITION DESIRED/FULLNAME and send to 0932-438-66-40.
3. Visit our office every Monday to Friday from 8:00AM to 5:00PM. Our office is located at 3rd Floor, Topaz Tower, Damosa IT Park, Lanang, Davao City.
Davao Hiring: Coach/ Assistant Team Leader for KAPAserv
No comments:
Post a Comment