We are a Business Process Outsourcing Company with an office in New York and the Philippines. Assisting business owners as we provide efficient and skilled Virtual Assistants in the fields of Accounting, Engineering, IT, Architecture, Customer Service and Telemarketing is our thrust. A company that values our greatest resource... our people.
Focusinc Group Corp. is in need of Operations Supervisor
DUTIES & RESPONSIBILITES:
*Maintains good working relationship with the clients
*Monitors and supervises assigned Virtual Assistants
Coaches assigned VA’s to enhanced performance
*Maintains a comprehensive record of all assigned subordinates
*Coordinates with the Business Development Officer in developing strategies to improve the over all operation system
*Responsible of assuring subordinates’ compliance on the floor
*Hold meeting with VA’s to discuss behaviors, KPI's, and announcements
*Determines which VA’s are not meeting goals and conducts one-on- one coaching sessions with them
*Designs specific action plan which that VA’s need to follow
*Follows-up with VA’s after a specific prescribed period of time to see if there is an improvement in their performance
*Checks daily attendance and daily reports of all the assigned VA’s under his/her supervision
*Fully accountable for the performance of the entire team assigned under him
*Maintains a strong professional working relationship with clients
*Checks and monitors VA’s adherence to Company Policies
*Attends general MT and operations meeting regularly
*Joins in Panel Interview of a potential applicant and assist in screening
*Joins initial training on the first day of new VA’s
*Evaluate VA’s on their 5th month
Performs other duties that maybe assigned from time to time
QUALIFICATIONS:
*Strong written and verbal communication skills
*Excellent presentation skills
*Has good organizational and time management skills
*Able to coach/manage group of 25 VA’s
*1-2 years supervisory experience is an advantage
*Analytical and should be detail oriented
*Strong multi-tasking and delegation skills
*High level interpersonal skills
*Excellent problem solving and decision making skills
*Computer literate w/ first-rate skills using MS Office applications
Submit application to recruitment@focusincgroup.com.
Focusinc Group Corp.
4th Floor 1.18 Centron Building, Quirino Ave.
Cor. Gen. Luna St., Davao City - 8000
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