Davao City Hiring: Supervisor for Outsourcing Team

Davao City Hiring: Supervisor for Outsourcing Team

    Responsibilities:

•     Acts as the chief agent, team leader, and administrative liaison.
•     Monitor, identify and resolve performance/behaviour/attendance issues using prescribed performance management techniques.
•     Transacts and accommodates incoming and outgoing clients.
•     Delegates tasks to his or her team members.
•     Knowledgeable in all agent-related duties.
•     Successfully complete all client related training.
•     Resolve escalated customer issues.
•     Coach team members on their performance on a regular basis.
•     Other supportive responsibilities consist of monitoring, and various forms of practical administration.
•     Ensures and maintains effective production in the team.
•     Conduct trainings to the team.
•     Reports productivity on a daily. Weekly and monthly basis.

    Characteristics/Qualities:

•     Looking for a long term career
•     Should have excellent communication skills to interact with clients
•     Ability to develop & maintain positive working relationship
•     Passionate, Proactive & Sincere
•     Self-Discipline
•     Loyal
•     Good Initiative
•     Can work in a small or large team.
•     Can work full time in Davao Office.

    Requirements:

•     Candidate should be having minimum 1 year experience at the Team Leader position.
•     Candidate must possess at least a Bachelor's/College Degree or Post Graduate Diploma / Master's Degree in any field.

    Offer
    Full time salary position.
    10 days paid holiday per year from start of employment plus public holidays.
    On probation P8,000
    Starting P16, 000 per month
    Email your Davao City Hiring resume to: jmartinez@virtualdonewell.com

    Website: http://virtualdonewell.com/join-us

    Read post ad at:
    http://virtualdonewell.com/hiring/supervisor/