Customer Service Representative (Email) for Next BPO Solutions

Next BPO Solutions is not just a Business Process Outsourcing (BPO) company, we are your Customized Outsourcing Specialist(COS). We pride ourselves for being a company that gives our clients’ needs a more detailed attention it deserves to make sure that the services we provide are borne out of the solutions that not only matches the client’s requirements but also help them achieve, if not exceed, their business goals and objectives: more savings and increased productivity.

While we adhere to the industry’s best practices, we are also aware that each client’s business operations and requirements are unique, and require distinct solutions. Our clients do not necessarily have to follow our processes – we design our processes to make sure it is aligned to theirs. We are the next generation BPO service provider.

As your COS, we ensure that:

• We understand not only the client’s business requirements but also their business processes, so that we are able to identify the role that we play in the whole scheme of their business operations;

• We employ industry standards and best practices;

• We use the most effective and current tools and technologies in the implementation of a project, ensuring effective operations, measurement of tangible and intangible results and monitoring of processes;

• We deploy only the best talents and skills for a client’s project. To do this, we make sure that our employees share our values and culture, are well-compensated and are happily engaged in their work and service to the clients.

Customer Service Representative (Email)

Responsibilities:

Qualified candidate will:

1. Receive and provide customer email and chat support
2. Process all incoming orders from, enter these orders in the company's system and/or assist the clients in finalizing their orders
3. Coordinate with Logistics Department and advice the client (by phone and/or email) on the status/whereabouts of their orders
4. Call client to provide update on service request or item purchase status (Note: This position requires minimal phone contact with client).

Requirements:

- Candidate must possess at least a Bachelor's/College Degree , any field.
Required skill(s): microsoft windows, CRM Application.
- At least 2 year(s) of working experience in the related field is required for this position.
- Excellent written communication skills is required for this position;
- Experience in online retail or logistics support is desired.
- Applicants must be willing to work in McArthur Highway,Matina.
- Applicants must be willing to work in shifts and/or on weekends.
- Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
- 2 Full-Time position(s) available.

Please email resumes to careers@nextbposolutions.com and wait for your test schedule.