Content Moderator for Concentrix

Concentrix is a multi-awarded CX (Customer Experience) Solutions company that prides itself on being FANATICAL towards its clients and staff. As a company, we are Different by Design. As a team, we are #DifferentTogether. #JoinCNXC today!

The Dream Job defined

As a Content Moderator, you are the primary brand ambassador of the account you will be assigned to. You will deliver outstanding support to the company’s efforts to enforce content compliance.

Your day-to-day in a nutshell

• Assist our community and help resolve inquiries empathetically, accurately and on time
• Become and remain knowledgeable about company products and community standards
• Make well balanced decisions and personally driven to be an effective advocate for our community
• Strong interpersonal skills, verbal and written communication skills and most importantly empathy
• Display a strong bias to doing what’s right for our community
• Investigate and resolve issues that are reported such as requests for account support and reports of potentially abusive content
• Respond to user inquiries with high quality, speed, empathy and accuracy
• Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
• Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
• Enforce Company Terms of Use by carefully monitoring reports of abuse on the site
• Review the reported content within agreed turnaround times and standards of quality
• Identify inefficiencies in workflows and suggest solutions
• Recognize trends and patterns, and escalate issues outside the company policy to the global team

Ready to be #DifferentTogether with us?

You may be our next Content Moderation Champion if you:

• Are a college graduate, with or without BPO experience
• Have good English communication skills
• Have good multi-tasking, problem-solving skills and keen attention to details
• Are willing to work at home temporarily
• Have at least 10mbps internet speed and conducive working area at home

Here’s what’s in store for YOU!

Non-voice Pioneer account

New site in Davao

Competitive salary

Free meals and transportation

Staff wellness-focused account

Exciting workspace

Apply HERE