We’re a New Zealand based e-Commerce company and we’re mad about everything to do with the sea. We sell fishing, boating and diving gear and other cool outdoor stuff. We’ve got a role for a customer service pro who works hard to improve their skills and makes their customers happy.
If that’s you, we want you on our growing team!!
Browse our team's Culture Book and get to know the team!
WHAT will you be doing?
Your main responsibility will be working one-on-one with our customers through emails, chats and phones and assist them with their orders or their shiny new toys (our marine gear!)
WHAT we are looking for?
- With previous customer support experience
- Loves working one-on-one with customers
- Possesses rare people skills which allow you to get out in front of problems and proactively help customers with potential troubles (some "special" customer require rare people skills)
- Empathy is your middle name (perhaps literally)
- Able to efficiently manage multiple projects and tasks at the same time
This role is a full time role at 40 hours per week. YOU WILL NEED TO BE BASED IN DAVAO - as you will be joining our team in our office in Davao (Matina). You will also NEED to have your OWN laptop.
A permanent position will be offered after a probationary period.
BONUSES:
We reward loyalty and hard work so we offer 15% BONUS for exceeding goals once fully trained AND basic benefits after 1 year of employment. Not to mention team outings and other perks (work hard, play hard is our motto).
REQUIREMENTS FOR APPLICATION: (send to shayne.marine@gmail.com)
Subject: Application for Customer Service Superstar | FB.com/Jobs.Davao.Page
* Resume / CV
* At least 1 minute voice recording
Skills required:
• English
- Speaking
- Writing
• Customer Service & Admin Support
- Customer Support
- Email Support
- Phone Support
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